Terms and Conditions

Camp in London
Big Events Camping Ltd
(Reg 07575759)

In these terms and conditions the following terms have the following meanings:

• ‘Visitor or You’ means the person named on our booking confirmation and also any occupant of our campsite. All those visiting our site are obligated to abide by these terms and conditions.
• ‘Camping Pitch’ means an area of the campsite allocated by Big Events Camping to the Visitor (‘the Visitor’) on arrival to the campsite or as otherwise agreed in writing by Big Events Camping and the Visitor. The Camping Pitch is for the occupation of one tent only. Big Events Camping reserves the right to alter this allocation at any time.
• “Equipment” means all camping equipment hired as pre-erected tents or luxury camping and “the Services” means all other services provided by Big Events Camping to you (“visitor”).
• ‘Group’ refers to an organised group with an accountable leader.
• ‘Big Events Camping’ is a trading name of Big Events Camping Ltd, a company registered in England under Company Number 07575759, registered office: Archway 196 Carlisle Lane, London, SE1 7LH hereinafter called "The Company" or "We".
• ‘Agreement’ means the agreement between’ Big Events Camping’ and the ‘Visitor’.

1. Agreement
   1. The making of a booking (unless cancelled within 7 working days of receipt of the confirmation email) will form an agreement on these Terms and Conditions between the Visitor and Big Events Camping for the rental of the Camping Pitch and/or Equipment and Services.
   2. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing signed by us or our duly authorised representative. These terms and conditions may be varied by us at any time by posting amended terms and conditions to our website. The terms and conditions which apply to your booking will be those terms and conditions applicable at the time of the booking subject to any variations notified to you in advance of the rental period.
   3. By entering into this agreement, you agree to abide by the campsite rules and regulations (available at the reception, in your welcome email and on our website). Failure to abide by such rules will be considered a breach of this agreement.
2. Bookings and Payment
   1. The booking should be made in one name only and that person (the Visitor) shall not, without the written consent of Big Events Camping, assign the booking. The Visitor must be over 18 at the time of booking and be present for the duration of the rental period.
   2. Details of the prices of all our Camping and Equipment are available on our website. We may vary these prices from time to time and you are advised to check our current prices before making any booking. The price you will pay for the Services we supply to you will be the price displayed on our website at the time you make the booking (unless there is an error on the website).
   3. Payment must be made in full at the time you make your booking. All payments must be made by credit or debit card online or though Paypal.
   4. Upon receipt of payment in full we will send you an email confirming your booking. The email confirming your booking will contain a unique reference number. You must refer to this unique reference number on arrival at the event before we will allow you to use the Services or Equipment.
   5. Once a booking has been confirmed by telephone, on the website or by email, the Visitor will be deemed to have read and accepted these terms and conditions and the general information contained on the confirmation email and on the website.
   6. Payment for our Services and Equipment does not mean you own any such Equipment unless expressly stated otherwise. The majority of our Equipment is for hire only and your booking confirmation will state if you have paid to keep any Equipment at the end of the rental period.
   7. Special requests must be indicated to Big Events Camping at the time of booking, however such requests are not guaranteed, this includes requests for adjacent camping pitches. If you, or any member of your party has restricted mobility, particular care requirements or disabilities, please contact us immediately to discuss.
3. Group Bookings
   1. Group bookings for our campsite can only be accepted from organised groups at our discretion. Proof of group status may be requested when booking.
   2. Groups bookings must be made by prior arrangement with Big Events Camping and full payment must be received prior to arrival.
   3. All group bookings must have completed and returned a group booking form including full details of the number in the party and number of tents. If these details change you must inform Big Events Camping as soon as possible. Please note that if you do not bring the size and number of tents stated in your booking we cannot guarantee to be able to accommodate you and you may be charged extra.
   4. Each group should have an allocated group leader. The leader will be deemed responsible for the group and their actions, welfare and conduct for the duration of the stay. All group leaders must sign the group booking form to acknowledge this responsibility prior to their arrival.
   5. All other standard terms and conditions outlined in this document also apply to group stays.
   6. Travel arrangements for groups should be discussed with us at time of booking.
4. Changes to the Booking
   1. You may alter your booking at any time prior to the rental period. If you need to change or amend any aspect of your booking, you must contact us immediately to see if we can accommodate your request.
   2. Any alteration to your booking in accordance with clause 3.5 will be subject to space and availability. We will always try our best to meet your requirements for an altered booking but if we are unable to do so your original booking will still be valid or you may ask for a refund. If you ask for a refund clause 5 will apply.
   3. If the altered Services you require are more expensive than those originally booked you must pay the difference in the two prices at the time you alter the booking. If the altered Services you require are less expensive than under the original booking we may but are not obliged to refund to you the difference in the two prices, this is subject to our absolute discretion. In addition, any such alteration to your booking will incur an administration fee of £10.
   4. Camping pitches are graded according to size and capacity. If you intend to bring a smaller or bigger tent than the one specified in your booking, then please let us know immediately. This will be classed as an amendment to your booking and we cannot guarantee we will be able to accommodate your request. Please note that if you bring larger or a greater number of tents than that stated in your booking we cannot guarantee to be able to accommodate you, and you may be charged extra.
5. Cancellations and Refunds
   1. No refunds will be given once payment has been made.
   2. For Gamesmaker and workforce bookings 5.1 does not apply when cancelation is due to non attendance at the London 2012 games regardless of reason. A £30 admin fee will apply.
   3. Refunds cannot be given in the event of leaving due to inclement weather or the decision to cut short a rental which has been previously paid for.
   4. In the event of a severe weather warning, the need to evacuate the site or if the pitch becomes unusable or inaccessible or unavailable
   5. If you wish to make a cancellation due to exceptional circumstances please contact us immediately and we will, based on each case, determine if a full or partial refund is possible
   6. We will not accept liability or pay any compensation in the event of the 2012 London Olympics being cancelled or postponed. Although this scenario is highly unlikely, we strongly recommend you organise travel insurance to protect you against this scenario. Please see sections 6.
6. Our Right to Refuse/Alter the Booking
   1. Big Events Camping reserves the right to refuse any booking.
   2. Occasionally we may have to make changes and we reserve the right to do so at any time, if so, we will notify you as soon as reasonably possible.
   3. If a booking has to be cancelled or changed in a significant way by Big Events Camping then Big Events Camping will return to you (the ‘Visitor’) money paid to Big Events Camping in respect of the Camping Pitch and/or Equipment and Services. We will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond our control.
   4. In the unlikely event that that we need to alter your booking we will offer you the choice of the following options:-
      1. (for significant alterations) accepting the changed arrangements or
      2. purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
      3. cancelling the booking and obtaining a full and prompt refund of all the money paid– as long as you have given us written notification of cancellation within 7 days of the date on which you were notified of the alterations.
   5. In the unlikely event of the Company cancelling your booking, we shall not be liable to you for any incidental expenses incurred by you.
   6. We would strongly recommend that you take out full insurance, which should then in most cases include cover under certain circumstances against loss of booking fees or cancellation fees.
   7. We reserve the right within our reasonable discretion to terminate the booking without notice, if you or your party's conduct or behaviour is disruptive in any way and/or affects the enjoyment of other campers. We shall not accept liability for any extra costs incurred by you/or your party as a result of our doing so. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you / your party causes or is likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the arrangements of you/your party. You/your party will be required to leave the accommodation/ other service. We will have no further responsibility toward you including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
   8. Activities to be held within the entertainment zone which include the sale of alcohol and the scheduling of live performances are subject to the granting of a licence.
7. Services and Equipment – Pre-Erected and Luxury Camping
   1. Details of all the Services and Equipment we can provide to you are available on our website. The Services and Equipment are subject to change.
   2. We will endeavour to supply the Services and Equipment in accordance with your booking at all times.
   3. We will endeavour to provide you with the particular Equipment you have booked but there may be times when we have to provide you with alternative equipment due to a lack of availability of certain Equipment or other circumstances. In such event we will provide you with alternative Equipment of the same or similar specifications and quality to that which you originally booked.
   4. If on arrival the Equipment we have supplied appears to be in an unsatisfactory condition you should notify one of our staff immediately and no later than 24 hours after your arrival. We will use reasonable efforts to change the Equipment as soon as is practicable but we cannot guarantee this will always be possible. If you fail to notify one of our staff within such a timeframe then we cannot give any assurance that we will be able to supply you with different Equipment.
   5. If at any time after you arrive the Equipment becomes damaged other than as a result of your actions or the actions of others using the Equipment with your consent (actual or implied), you should notify one of our staff immediately. Following inspection by one of our staff, if considered necessary and if replacement Equipment is available, we will use reasonable efforts to change or repair the Equipment as soon as is practicable. If we are to change the Equipment we will provide you with alternative Equipment of the same or similar specifications and quality to that which you booked.
   6. You will leave the Equipment in the same condition as when such Equipment was first provided, subject to any wear and tear that is consistent with normal and reasonable use. We may retain the credit or debit card details provided to us when you make a booking and reserve the right to deduct an amount equivalent to the cost of repairing or replacing the Equipment to the extent such Equipment is not returned to us in the same condition as when it was provided to you.
   7. The Services and Equipment will only be available for use during the dates and times specified by us when we confirm your booking. If you arrive before the time specified you will not be permitted to use the Services or Equipment until that time.
   8. The Equipment shall remain our property at all times unless we have expressly confirmed otherwise to you.
   9. You agree to use the Services and Equipment as they are intended to be used and shall keep the Equipment in good condition subject to any wear and tear that is consistent with normal and reasonable use.
   10. You shall not put the Equipment to any use other than its intended use and accordingly shall not intentionally alter, modify or damage it without our prior consent.
   11. The Equipment will only be suitable for weather conditions to the extent described by the Equipment manufacturers’ information or guidelines and we will not be responsible for any damage or loss you may suffer as a result of adverse weather conditions.
   12. You shall not allow anyone other than yourself and those on whose behalf you make the booking to use the Equipment or Services unless we expressly allow you to.
   13. Without prejudice to clause 8.3 above, we may provide some of the Services you have booked through third parties. If you have a problem with any such Service you should alert a member of our staff who will liaise with the relevant third party. Through the third party we will endeavor to solve any problems as quickly as possible but we will not be held responsible for any failure on the part of that third party.
8. Liability
   1. We will not be liable to you in any circumstances for any property damage or theft (and we recommend that you do not leave any valuables in the tents unattended at any time), for pure economic loss, or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation, loss of anticipated savings or otherwise whether caused by our negligence, the negligence of our employees or agents or otherwise.
   2. Our total liability including the liability of our agents, subcontractors and employees in respect of any Services or Equipment provided to you will (except in relation to personal injury or death caused by our negligence or the negligence of our employees or agents) be limited to twice the amount paid for your booking.
   3. You accept that the limitations of our liability set out above are reasonable in all the circumstances. Nothing in these terms will limit or exclude our liability to you for death or personal injury arising as a result of our negligence or the negligence of our employees or agents.
   4. We will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control and that come under the definition of 'force majeure'. Such events include but are not limited to war, the threat of war, insurrection, riots, strikes, civil action decisions by governments or governing authorities, natural disaster, bad weather, technical or maintenance problems with the transport, criminal and terrorist acts or similar circumstances beyond our control.
9. General
   1. You agree that you have the power to enter into this agreement.
   2. You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to us against any amounts that we may owe to you.
   3. We may use employees or self-employed contractors and we shall have discretion as to which of our employees or subcontractors are assigned to perform the Services.
   4. Save in the case of fraud these terms represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
   5. No term of this Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
   6. The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.
   7. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
   8. If you breach these terms and conditions and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.
10. Visitor Obligations
    1. The Visitor undertakes to keep the camping pitch, equipment and also any site amenities in the same state of repair and condition as at the commencement of the booking period (reasonable wear and tear excepted), and shall pay to Big Events Camping the value of any part of the camping pitch or facility and also site amenities so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damages must be reported as soon as is reasonably possible. An extra charge will be made for pre-erected tents (including luxury camping) if extra cleaning is required.
    2. The Visitor must allow Big Events Camping and/or its agents access to the Camping Pitch for reasonable cause, on reasonable notice, save in emergency when immediate access must be granted.
    3. The Visitor must not use the camping pitch or pre-erected tents for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Big Events Camping or to any neighbours.
    4. The Visitor and his or her party must comply with any general regulations relating to our campsites. Such regulations will be found in the welcome email, at campsite reception and on the Camp in London website. Typical examples would include any local conditions regarding parking, noise, waste disposal, recycling and so on.
    5. You agree to treat our staff, other users of our Services and Equipment and other individuals at an Event with respect at all times. Should you fail to do so or display any abusive, disrespectful or anti-social behaviour of any kind we reserve the right to refuse to provide any Services or Equipment to you and any refund will be at our absolute discretion.
    6. Open fires and BBQs are not permitted on any part of the campsite.
    7. No visitor vehicles are allowed on site and there is no provision for parking at or near the campsite. We strongly recommend travelling by public transport to the campsite. Roads around the Olympic Park and surrounding areas will incur restrictions. Public transport in London is your best option during the Olympics.
11. If you have a complaint If you have a problem during your trip it is your responsibility to ensure, at the earliest possible opportunity, that any perceived failure in the performance or improper performance of the contract whether by the company or its suppliers is communicated to the relevant supplier and our representative so that the concerns can be addressed. With regard to any perceived unresolved serious complaint, please provide written details to us or the supplier. We strongly recommend you communicate any complaint to both us and the supplier of services during your trip. Failure to do so may affect our ability to investigate the matter complained of, and your rights under the contract. Until we know about a problem or complaint, we or the supplier cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of your return. Please give your booking reference number and any other relevant information. All complaints should be made in writing to: Big Events Camping, Archway 196 Carlisle Lane, London, SE1 7LH
12. Data Protection
    1. For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party's members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen rental period arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. We must pass on your personal details to the companies and organisations who need to know them so that your rental period can be provided (for example pre-erected camping providers other than ourselves). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
    2. We have appropriate security measures in place to protect the personal details you give us Where you provide us with personal details relating to any special requirements such as those mentioned above, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements. If we cannot pass this information to the relevant suppliers, we cannot provide your travel arrangements.
    3. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.
13. Failure to Exercise The fact that Big Events Camping does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by Big Events Camping of such right in that or any subsequent incidence.
14. Notices Notices shall be sufficiently served if sent by email to the email address detailed on the booking email/form or such other addresses as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the rental period by delivery or attachment to the Visitors accommodation and shall be deemed to have been received upon expiration of 24 hours after service.
15. Severance If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.
16. Governing Law The contract (incorporating these booking conditions) and all matters arising from it are subject to English Law and the exclusive jurisdiction of the English courts, or such law as otherwise permitted under clause 1c of these conditions.